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FAQs

What is a subscription box?

A subscription box is a box that is delivered to your door each month with assorted products inside.

What's in the box?

There's something for your little hiker, something for you to aid in the exploration and also includes other fun outdoor-themed products for the family! Oh, and of course... there's snacks! We also have a special assortment of items provided by our favorite non-profit partner Hike It Baby.

Who gathers all of this stuff?

We do! We are seasoned veterans accustomed to roughing it in nature. We spend hours and hours researching the best family gear to help you and your little hiker explore the world outside. We will occasionally ask for help from other professionals, but for the most part we handpick items we think will help you explore the natural world with your family.

How do I order this as a gift?

Simply select a different mailing address after you input your billing address on the Checkout Page.

How do I cancel my order?

Just navigate to the Log In page, find the subscription you want to cancel and press cancel. You will then receive a confirmation e-mail. You will need to log in with the account you created when you first ordered the subscription box. If you cannot figure this out, just e-mail info@IsleBox.com with your details and we can help you!

When am I charged?

When you order your first Monthly Box, you are charged right away. For your second and subsequent boxes, you will be charged on the 15th of each month.

*Note: we can offer a refund if you cancel before the cutoff date of the 12th of each month.

When does my Monthly Box ship?

Your Monthly Box will ship within 3 days of the 21st of the month, barring that the day falls on a weekend or holiday.

Monthly Box cutoff?

In order to get into your first round of the Monthly Box in the same month, be sure to place your order prior to the 12th of the month you're ordering in! This way we will be able to ship you your box the same month you ordered your box in.

Confused? NOOOO!

If you have any questions or are concerned about your order, contact us immediately by using this contact form or calling us directly.

Why haven't I ordered a box yet?

We don't know either! Order it now!